1. How do I place a rental order?

You can place an order by visiting our website, and adding your items to cart. Simply let us know the items you need, your event date, location and event details; we’ll take care of the rest!

2. How far in advance should I book my rentals?

We recommend booking as early as possible, especially for peak seasons and large events. Ideally, you should reserve your items at least 3 to 4 weeks in advance to ensure availability.

3. Do you require a deposit?

Yes, a deposit is required to secure your rental items. The deposit amount is 50% of the total rental cost and will be counted towards your final balance which is due 3 days before event.

4. Do you offer delivery and pickup services?

Yes! We provide delivery and pickup services for an additional fee based on location (not all locations accepted). Our team ensures timely setup and removal, so you can focus on enjoying your event.

5. Can I pick up the rental items myself?

Yes, you can opt for self-pickup for certain items. However, larger items may require delivery and professional setup to ensure safety and proper assembly.

6. What happens if an item gets damaged during my event?

Accidents happen! If an item is damaged, please notify us immediately. Charges may apply based on the extent of the damage and the terms of our rental agreement.

7. Do you set up the tables and chairs?

Our standard delivery service includes drop-off only. If you need setup and takedown, we offer this service for an additional fee—just let us know in advance!

8. What add-ons do you offer?

We offer a variety of add-ons to enhance your event, including table covers, chair covers, lighting, speakers, photo booth and more. Let us know what you need, and we’ll help customize your rental package.

9. What is your cancellation policy?

Cancellations made within a certain timeframe will receive full deposit back:

        Full Deposit Refund (7 days before event)

        Half Deposit Refund (4-6 days before event)

        No Deposit Refund (3 days or less before event)

Last-minute cancellations will be subject to a 20% cancellation fee. Contact us for specific details.

10. Do you accommodate last-minute orders?

We do our best to accommodate last-minute requests, depending on availability. Call us as soon as possible, and we’ll try to fulfill your needs!

Have more questions? Feel free to contact us—we’re happy to help make your event a success!